Where is my ticket?
Signed-in purchases appear in your Scene account on web and in the iOS app. Open View Ticket from the event page or your confirmation email.
← Help & Support
Help Center
Quick answers. For anything specific, contact support.
How do I access my QR code?
Open your ticket in Scene while signed into the same account you used to purchase or RSVP. Account-owned tickets require sign-in to view the QR.
How do I host an event?
Use Host Dashboard / Create Event on the website or the Create tab in the app. Complete payouts onboarding if you plan to sell paid tickets.
How do payouts work for hosts?
Paid ticket hosts connect payouts from the Host Payouts area. Stripe securely handles identity verification and payout information. SCENE does not collect bank account numbers, SSNs, passwords, or verification documents.
I left Stripe setup early. Can I continue?
Yes. Return to Host Payouts and choose the setup action shown there. SCENE resumes the existing connected Stripe account instead of creating a new one.
Can I use Instagram if I do not have a website?
Stripe may accept an eligible public Instagram business profile as an online presence when it accurately represents your business. Stripe may still request additional information.
What should I send to SCENE Support about Stripe?
Choose Payout / Stripe, describe what happened, and include non-sensitive details like the page and error message. Do not send identity documents, SSNs, passwords, or bank account numbers.
What if I have a problem with an event?
Contact Scene Support with the event name and details. For refund or payout questions, use Contact Support so the Scene team can review your specific case.
How do I report a user or event?
Use Report an Event or User under Help & Support, or report tools on profiles/media when available. Include links, usernames, and what happened.